At Hivet, we value your satisfaction and want to ensure a hassle-free shopping experience. This Return and Refund Policy outlines the terms and conditions for returning products and seeking refunds.

Returns:

If you are not fully satisfied with your purchase, you have the option to return the product within 7 days from the date of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

Return or Exchange Procedure:

To initiate a return, please follow these steps:

1. Ensure that the product meets the eligibility criteria mentioned above.
2. Create a video clearly showcasing the unused product in its original packaging.
3. In the video, provide a brief explanation of the reason for the return.
4. Email the video to office@hivet.in

Review Process:

Our team will review the submitted video and assess the condition of the product. Once the review is complete, we will contact you with further instructions regarding the return process.

Please note that returns will only be processed if the product adheres to the specified conditions outlined in our return policy.

Refunds:

Upon receiving and inspecting the returned product, we will process your refund. The refund will be issued to the original payment method used during the purchase. Please allow a few business days for the refund to reflect in your account.

Exchanges:

If you received a damaged or defective product, please contact us immediately at office@hivet.in. We will arrange for the product to be exchanged for a new one.

Return Shipping:

Customers are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped or defective product). In such cases, we will provide a prepaid shipping label for the return.

Questions:

If you have any questions about our Return and Refund Policy, please feel free to contact our customer support team at office@hivet.in or you can call us at +91 9050000430 We are committed to assisting you.

Shipping charge will be not refundable in returnable orders.